Terms & Conditions

Use of This Website

This website is provided to help you:

• Learn about our moving and related services
• Request an estimate
• Schedule or inquire about services
• Contact our team
• Communicate with Steadfast Moving

By using this website, you agree to use it lawfully and responsibly. You may not attempt to interfere with the website, misuse its content, obtain unauthorized access to our systems, or use the website for unlawful purposes.

Quotes & Estimates

Moving estimates are based on the information available to us at the time the estimate is prepared.

Pricing, labor requirements, estimated time, equipment needs, or other aspects of an estimate may change if the actual conditions of the move differ from the information originally provided.

Examples include:

• Changes to the inventory
• Additional boxes or furniture
• Changes to pickup or delivery locations
• Stairs, elevators, long carries, or difficult access
• Parking restrictions
• Additional packing or preparation
• Additional services requested
• Delays outside of our reasonable control
• Other circumstances affecting the time or resources required to complete the move

We strive to communicate changes clearly and avoid unexpected charges whenever reasonably possible.

Any applicable moving agreement, Bill of Lading, written estimate, or service agreement provided for a specific move may contain additional terms governing that service.

Scheduling & Availability

Requested moving dates and arrival times are subject to availability. We recommend booking as early as possible to improve the likelihood of securing your preferred date and time.

Arrival windows may be provided instead of exact arrival times. Schedules may occasionally be affected by:

• Traffic
• Weather
• Previous jobs taking longer than anticipated
• Road conditions
• Equipment issues
• Emergencies
• Circumstances outside of our reasonable control

If a significant scheduling change occurs, we will make reasonable efforts to communicate with you as soon as practical.

Customer Responsibilities

To help ensure a safe and efficient move, customers are responsible for:

• Providing an accurate inventory when requesting an estimate
• Informing us about unusually heavy, oversized, fragile, or valuable items
• Informing us about stairs, elevators, long carries, gates, parking restrictions, or other access conditions
• Being reasonably prepared when the moving crew arrives
• Securing personal valuables, medications, cash, jewelry, important documents, and other irreplaceable items
• Ensuring we have appropriate access to the property
• Identifying items that should not be moved
• Informing us of any special requirements before moving day

Customers should review any moving agreement or Bill of Lading provided for additional move-specific responsibilities.

Prohibited or Restricted Items

For safety, legal, or regulatory reasons, Steadfast Moving may refuse to transport certain items.

These may include:

• Hazardous materials
• Explosives
• Flammable materials
• Gasoline or certain fuels
• Illegal substances
• Certain chemicals
• Items prohibited by applicable law or regulation
• Perishable goods during certain moves unless specifically agreed upon
• Items that cannot reasonably or safely be transported by our equipment or crew

Customers should contact us before moving day if they are unsure whether an item can be transported.

Valuables and Important Personal Items

Customers should personally transport items such as:

• Cash
• Jewelry
• Financial documents
• Passports
• Identification documents
• Prescription medication
• Irreplaceable photographs
• Personal records
• Highly valuable collectibles
• Other small items of significant monetary or sentimental value

Liability & Protection

Steadfast Moving takes reasonable care in handling customers' belongings.

Applicable liability coverage, valuation options, claims procedures, exclusions, and additional protection options may be described in your written estimate, Bill of Lading, moving agreement, or other service documentation.

Those move-specific documents control where their terms differ from these general website Terms & Conditions.

Customers should review their applicable coverage and protection options before their move begins.

Delays & Conditions Outside Our Control

While we strive to provide reliable service, delays or interruptions may occur because of circumstances outside our reasonable control, including:

• Traffic
• Severe weather
• Road closures
• Vehicle or mechanical issues
• Accidents
• Natural disasters
• Government actions
• Building access problems
• Elevator delays
• Utility interruptions
• Other unforeseen circumstances

We will make reasonable efforts to communicate significant delays and minimize disruption.

SMS / Text Messaging Terms

Steadfast Moving Text Messaging Program

Steadfast Moving may offer text messaging as a convenient way for customers and prospective customers to communicate with our team.

If you voluntarily provide consent to receive text messages from Steadfast Moving, you may receive SMS or MMS communications relating to your inquiry or requested services.

Messages may include:

• Responses to inquiries
• Moving estimate communications
• Estimate follow-ups
• Appointment confirmations
• Scheduling information
• Move confirmations
• Arrival updates
• Service updates
• Customer service communications
• Communications related to services you requested

Consent to Receive Text Messages

By voluntarily opting in to text messaging, you authorize Steadfast Moving to send text messages to the mobile number you provided.

Consent to receive text messages is not a condition of purchasing any goods or services from Steadfast Moving.

You may choose not to receive text messages and still request an estimate, schedule services, or otherwise do business with Steadfast Moving.

Message Frequency

Message frequency varies based on your interactions with Steadfast Moving and the services you request.

For example, you may receive additional messages while coordinating an estimate or upcoming move and fewer or no messages when no active service is being coordinated.

Message and Data Rates

Message and data rates may apply. Charges, if any, are determined by your wireless carrier and mobile service plan.

Steadfast Moving is not responsible for charges imposed by your wireless carrier.

Opting Out

You may stop receiving text messages from Steadfast Moving at any time.

Reply STOP to unsubscribe. You may also use other commonly supported opt-out requests such as END, CANCEL, UNSUBSCRIBE, or QUIT where supported by our messaging provider.

After submitting an opt-out request, you may receive a final text confirming that you have been unsubscribed. You will not receive additional messages through that messaging program unless you subsequently opt in again.

Getting Help

Wireless Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

Text message delivery is subject to effective transmission by your wireless service provider and other systems outside Steadfast Moving's control.

Supported Devices and Carriers

Text messaging availability may depend on your wireless carrier, mobile device, service plan, location, and other factors outside of Steadfast Moving's control.

Steadfast Moving does not guarantee that text messaging will be available through every device or wireless carrier.

Privacy of Text Messaging Information

Your privacy is important to us.

Mobile phone numbers, SMS opt-in information, and text messaging consent are handled according to our Privacy Policy.

Mobile information and SMS consent will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

Please review our Privacy Policy for additional information regarding how Steadfast Moving collects, uses, protects, and handles personal information.

Website Content

Unless otherwise stated, content on this website, including text, graphics, branding, logos, photographs, and other materials, is owned by or licensed to Steadfast Moving and is protected by applicable intellectual property laws.

Website content may not be reproduced, distributed, or used for commercial purposes without authorization where such authorization is required.

Third-Party Services and Links

Our website or communications may contain links to third-party websites or services.

Steadfast Moving is not responsible for the availability, content, security, privacy practices, or terms of third-party websites or services.

Use of third-party services may be subject to separate terms and privacy policies.

Website Disclaimer

We make reasonable efforts to maintain accurate information on our website. However, information may occasionally contain errors, omissions, or outdated information.

Website content is provided for general informational purposes and does not replace the terms contained in a specific written moving estimate, service agreement, Bill of Lading, or other contract between you and Steadfast Moving.

Limitation of Liability

To the extent permitted by applicable law, Steadfast Moving is not responsible for damages resulting solely from misuse of this website, unauthorized use of website content, or inaccurate information voluntarily submitted by a website user.

Liability relating to moving or other paid services is governed by the applicable service agreement, Bill of Lading, estimate, applicable law, and any other written agreement associated with the service.

Nothing in these Terms is intended to waive or limit any rights or obligations that cannot lawfully be waived or limited.

Changes to These Terms

Steadfast Moving may update these Terms & Conditions periodically to reflect changes in our services, business practices, communications practices, or legal requirements.

When these Terms are updated, the Last Updated date at the top of this page will be revised.

Your continued use of the website after changes are posted constitutes acceptance of the updated website Terms to the extent permitted by applicable law.

Contact Us

If you have questions about these Terms & Conditions, our moving services, or our text messaging program, please contact: